"Any important decision maker could benefit from learning that anything they really need to know is measurable." - Douglas Hubbard, author of How to Measure Anything, developer of the Applied Economics Information method. |
Chaplain Metrics
Converting intangibles into tangibles
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Measure
Chaplain performance can be accurately measured with carefully designed metrics |
Monitor
Once performance is measured, the impact on the enduser can be monitored. |
Improve
Via metric insights, performance and effectiveness can be incrementally improved |
Structures and Processes
Outcomes
Improvements