"Measure what is measurable, and make measurable what is not so." - Galileo Galilei, 1564-1642 |
Chaplain Metrics
Converting intangibles into tangibles
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Measure
Chaplain performance can be accurately measured with carefully designed metrics |
Monitor
Once performance is measured, the impact on the enduser can be monitored. |
Improve
Via metric insights, performance and effectiveness can be incrementally improved |
Structures and Processes
Outcomes
Improvements